Introduction
Welcome to Chandigarh Hospital. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hospital facilities or use our services.
By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, date of birth, and contact information
- Government-issued identification numbers
- Insurance information and payment details
- Emergency contact information
- Medical history and health records
Medical Information
- Diagnosis, treatment, and prescription information
- Laboratory test results and imaging reports
- Surgical and procedural records
- Immunization records
- Allergy and medication information
Technical Information
- IP address and browser type
- Device information and operating system
- Usage data and website analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Medical Care & Treatment
Providing, coordinating, and managing your healthcare services
Payment Processing
Processing billing, insurance claims, and payment transactions
Healthcare Operations
Quality improvement, staff training, and operational management
Communication
Appointment reminders, test results, and healthcare notifications
Legal Compliance
Complying with legal obligations and regulatory requirements
Information Sharing
We may share your information with:
- Healthcare Providers: Physicians, specialists, and medical staff involved in your care
- Insurance Companies: For billing and claims processing purposes
- Business Associates: Third-party service providers bound by confidentiality agreements
- Legal Authorities: When required by law or to protect rights and safety
- Family Members: With your explicit consent or in emergency situations
Data Security
We implement comprehensive security measures to protect your information:
Encryption
End-to-end encryption for data transmission and storage
Access Control
Strict authentication and role-based access systems
Secure Systems
Regular security audits and system updates
Staff Training
Ongoing privacy and security education programs
Your Rights
You have the following rights regarding your personal information:
Access
Request copies of your medical records and personal information
Correction
Request corrections to inaccurate or incomplete information
Restriction
Request limitations on how we use or disclose your information
Confidential Communication
Request to receive communications by alternative means or locations
Accounting of Disclosures
Request a list of certain disclosures we have made
Complaint
File a complaint if you believe your privacy rights have been violated
HIPAA Compliance
Chandigarh Hospital is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable healthcare privacy regulations. We maintain strict policies and procedures to protect your Protected Health Information (PHI).
For more information about HIPAA and your rights, please request our Notice of Privacy Practices at any of our facilities.
Childrens Privacy
We recognize the importance of protecting childrens privacy. For patients under the age of 18, we obtain consent from parents or legal guardians before collecting, using, or disclosing personal health information, except in cases of emergency or as otherwise permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the Last Updated date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Chandigarh Hospital
Chandigarh-Ropar Highway, Punjab
Phone
+91 7089322239
24/7 Emergency
privacy@chandigarhhosp.com
We respond within 48 hours