Acceptance of Terms
By registering as a patient, scheduling an appointment, or utilizing any services provided by Chandigarh Hospital, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
We reserve the right to modify these terms at any time. Your continued use of our services following any changes indicates your acceptance of the new terms.
Medical Services
Service Scope
Chandigarh Hospital provides comprehensive medical services including but not limited to emergency care, surgical procedures, diagnostic services, outpatient care, and specialized treatments.
Medical Advice Disclaimer
- All medical advice and treatment plans are provided by qualified healthcare professionals
- Information on our website is for general educational purposes and does not constitute medical advice
- Always consult with a qualified physician for specific medical concerns
- In case of medical emergency, call emergency services immediately
Treatment Authorization
By receiving treatment at our facility, you authorize our medical staff to perform necessary examinations, treatments, and procedures. Specific consent will be obtained for surgical and invasive procedures.
Appointments & Scheduling
Booking
Appointments can be scheduled online, by phone, or in person. Confirmation will be sent via email or SMS.
Cancellation
Please provide at least 24 hours notice for cancellations. Late cancellations may incur fees.
No-Show Policy
Failure to attend scheduled appointments without notice may result in charges or restrictions.
Rescheduling
Appointments can be rescheduled subject to availability with minimum 12 hours notice.
Payment & Billing
Payment Terms
- Payment is due at the time of service unless prior arrangements have been made
- We accept cash, credit cards, debit cards, and insurance coverage
- Co-payments and deductibles must be paid at check-in
- Outstanding balances are subject to interest charges after 30 days
Insurance
- Patients are responsible for verifying their insurance coverage
- We will bill your insurance company as a courtesy
- You are ultimately responsible for all charges not covered by insurance
- Pre-authorization requirements must be met for certain procedures
Billing Disputes
If you believe there is an error in your billing, please contact our billing department within 30 days of receiving the statement. We will investigate and respond within 15 business days.
Patient Responsibilities
As a patient, you agree to:
Accurate Information
Provide complete and accurate medical history, including allergies and current medications
Follow Instructions
Comply with treatment plans and follow medical advice provided by healthcare professionals
Communication
Ask questions when you dont understand your care plan or treatment options
Respectful Conduct
Treat staff and other patients with respect and dignity at all times
Contact Updates
Keep your contact information current for appointment reminders and test results
Timeliness
Arrive on time for appointments and notify us promptly of any delays
Medical Records
Your medical records are the property of Chandigarh Hospital but you have the right to access and obtain copies of your records.
Record Requests
- Submit written requests to the Medical Records Department
- Allow 7-10 business days for processing
- Valid identification is required for record release
- Fees may apply for copying and mailing services
- Records can be sent to other healthcare providers with your authorization
Record Retention
We retain medical records in accordance with applicable laws and regulations, typically for a minimum of 7 years from the last date of service or longer as required by law.
Telemedicine Services
We offer telemedicine consultations for appropriate medical conditions. By using our telemedicine services, you acknowledge and agree to the following:
- Telemedicine has limitations and may not be suitable for all conditions
- You are responsible for providing accurate information during virtual consultations
- Technical issues may occasionally interrupt or prevent consultations
- You must be in a private location with adequate lighting and internet connection
- The same confidentiality protections apply to telemedicine as in-person visits
- Prescriptions may be issued at the physicians discretion based on virtual examination
Website Usage
Acceptable Use
When using our website, you agree not to:
- Attempt to gain unauthorized access to our systems or networks
- Interfere with the proper functioning of the website
- Upload or transmit malicious code or viruses
- Collect or harvest user information without permission
- Use automated systems to access the website without authorization
- Post or transmit offensive, defamatory, or illegal content
Account Security
If you create an account on our patient portal, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorized access to your account.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Chandigarh Hospital and is protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. Limited use for personal, non-commercial purposes is permitted.
Limitation of Liability
Medical Care
While we strive to provide the highest quality of care, we cannot guarantee specific outcomes. Medical treatment involves inherent risks, and results may vary based on individual circumstances.
Website Content
Information on our website is provideds without warranties of any kind. We are not liable for any damages resulting from the use of information on our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
Privacy & Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information in accordance with applicable privacy laws and regulations.
Please refer to our Privacy Policyfor detailed information about how we collect, use, and protect your information.
Complaints & Grievances
We value your feedback and are committed to addressing any concerns promptly and fairly.
Submit Complaint
Contact our Patient Relations Department in writing or by phone
Investigation
We will investigate your concern thoroughly and impartially
Resolution
You will receive a response within 15 business days
Escalation
If not satisfied, you may escalate to senior management or regulatory bodies
Termination of Services
We reserve the right to refuse or terminate services under the following circumstances:
- Abusive, threatening, or violent behavior toward staff or other patients
- Repeated failure to comply with treatment plans without valid reason
- Providing false information or fraudulent insurance claims
- Failure to pay for services rendered
- Any conduct that disrupts hospital operations or violates these terms
In case of termination, we will provide appropriate notice and facilitate transfer of care to another healthcare provider when medically necessary.
Governing Law & Dispute Resolution
Jurisdiction
These Terms and Conditions are governed by the laws of Punjab, India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Chandigarh.
Dispute Resolution
We encourage resolution of disputes through direct communication. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions regarding these Terms and Conditions or our services, please contact us:
Hospital Address
Chandigarh Hospital
Chandigarh-Ropar Highway
Punjab, India
Emergency Line
+91 7089322239
Available 24/7
General Inquiries
info@chandigarhhosp.com
Response within 24 hours
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us before using our services.
Thank you for choosing Chandigarh Hospital for your healthcare needs.